Frequently Asked Questions
When will my order ship?
All in stock items require 5 business days processing + shipping time (unless otherwise noted).
Do you ship Internationally?
Yes! We ship via USPS. Right now we go by the calculated rates provided by the companies and it's based on the destination and the weight of the order.
What is your Refund/Exchange Policy?
If for some reason you are unsatisfied with your order, please send us an email to firstname.lastname@example.org within 5 days regarding your order including your order number. We will gladly refund you, process an exchange or offer store credit on any faulty item that was overlooked on our end. However, we cannot guarantee a refund or exchange for items that were damaged by the USPS.
Gifts - we are unable to process a refund for a product you received that was a gifted to you. If you did not pay for the product, we cannot refund you. However, we are happy to offer an exchange of product or store credit in equal value.
After we've had a chance to discuss the details of your refund or exchange, we ask that you ship your order back before the refund is processed. The shipping is at your expense.
My order says it was 'Delivered' but I didn't recieve it. Can I get a refund or replacement?
We're so sorry to hear that! Unfortunately, there's nothing we can do for packages that were never recieved but show that they were 'Delivered' according to your tracking information. We understand that sometimes mail can be stolen, but USPS insurance doesn't cover lost packages that show they were delivered. Therefore, we cannot offer a Refund or Replacement when this happens.
Do you do Custom Work?
Sometimes! I am happy to take on custom design or block printing projects depending on my current work load and availability. Please send us an email to email@example.com with the subject "Custom Project Request" with details of your project idea and timeline of when you'd wish to have it completed. All requests aren't guaranteed.
Do you ever License your artwork or do Collaborations?
Yes, we have licensed our work in the past! We have also done a handful of collaborations as well. However, it does depend on timing, and the nature of the project. It's important to us that we work with companies, brands and others who align with similar values as us. We strongly believe in ethical and sustainable product production. Please send us an email to firstname.lastname@example.org with your Request, and we'll get back to you as soon as we can!
I'd love to carry Freckled Fuchsia in my Boutique, how do I do this?
Yay! We love working with Brick + Mortars, online boutiques, galleries, etc. Please send us an email to email@example.com with the subject 'Wholesale Inquiry' and we will provide the link to our Wholesale site with the password needed to enter, along with our Wholesale terms and other policies if we feel that it's a good fit.
Does Freckled Fuchsia offer the option to sell on Consignment?
Typically, we focus on Wholesale relationships and we're working towards solely focusing on that in the near future. However, we do have a handful of ongoing consignment agreements. Please email us at firstname.lastname@example.org with your Consignment Terms, and we will let you know if we feel that it's the right fit for us.
I'm one of your Stockists trying to place an order but I've forgotten the password to your Wholesale site
No worries! We know how hard it is to rememeber 1 billion passwords for every account we've ever created. Please send us an email to email@example.com with the subject 'Forgot Password' and we will happily send it to you as soon as possible.
Where are your Art Prints printed?
We have them printed in the USA in Atlanta, GA by a small, womxn-woned print shop called Towerpress. All of our prints are printed on 100% recycled, textured cardstock.
Where are your Greeting Cards printed?
We have these printed in the USA in Providence, RI by Moo.
Where are your Tea Towels printed?
Our cotton, flour sack tea towels are screen printed by hand by a local print shop in Portland, ME called The Arm Factory.
Where do your notebooks comes from?
Our mini notebooks come from Parwana Paper based in Toronto, Canada. Each notebook is made of recycled cotton rag paper with a sewn spine. We block print the front covers and package them by hand in our home studio in Portland, ME.
I want to start Block Printing and I have questions about how to start
That's amazing! Please see our "Journal" page to read up on why I've made Block Printing a part of my creative process, and the tools and materials you need to get started.
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